Atlassian Cloud Packaging Updates: October 2024
Atlassian has announced that on October 16th 2024 they will make some feature packaging updates to Jira Service Management. We have gathered the information you need to help you understand how this may impact your company and how you can prepare.
Advanced Management Moving to Premium & Enterprise
The Advanced incident, problem, and change management capabilities will be moving out of Jira Service Management Free & Standard and into Premium & Enterprise. This change is aimed at better enabling Atlassian customers to choose the plan that best matches their needs.
All customers will receive an email notice by September 17, 2024, indicating whether they are impacted by packaging changes. Updates to incident, problem, and change management capabilities across Jira Service Management plans:
Free & Standard Plans
- Incident work category
- Incident queues
- Alerts
- On-call schedules
Premium & Enterprise Plans
- Incident management
- Conference calls and chat tools
- Major incidents
- Post-incident reviews
- Change management
- Change work category
- Change queues
- Change calendar
- Automated risk assessments
- Integrations with CI/CD tools
- System-level change automation rules
- Problem management
- Problem work category
- Problem queues
If you are impacted you will need to consider moving up to a Premium plan.
Is Jira Service Management Premium new to you?
Our team can help you leverage the product’s advanced features to fit your team’s needs. Some additional Premium features you’ll get are:
- AI-powered service and operations features with Atlassian Intelligence
- Virtual Service Agent via Slack and other channels
- Asset & configuration management
- Deployment gating with CI/CD tools
- Advanced alert integrations and incident investigation
- Real-time incident monitoring
- 24/7 support for critical issues
- 99.9% uptime SLA
JSM Premium & Enterprise: New Consumption-Based Billing
JSM Premium & Enterprise: Atlassian is also changing the way they are charging for Assets objects and Virtual Service Agent assisted conversations in Jira Service Management Cloud. These features will be billed based on consumption, effective October 16, 2024 PT.
Included in Jira Service Management Premium and Enterprise plans, customers can:
- Store 50,000 Assets objects for free. Above this limit, objects will start at $.05(USD)/object/month with volume discounts applied.
- Execute 1,000 Virtual Service Agent monthly assisted conversations for free. Above this limit, assisted conversations will start at $.30(USD)/assisted conversation/month with volume discounts applied.
Volume discounts will be available for for Assets and Virtual Service Agent
Customers will be informed by email September 17, 2024, about whether they are affected by consumption-based pricing.
How to check your usage: You can check your usage for Assets objects and Virtual Service Agent assisted conversations by navigating to Settings > Products > Jira Service Management > Feature usage.
If you’re projected to exceed the new limits, call us to ask about optimizing your current usage!
Atlassian states that these changes align with the value these capabilities bring to their customers and this will allow them to continue to invest more resources into innovation and scale. Reach out to our team if you need help with your Atlassian products!
